Once you’ve completed your purchase, we will send you an Order Confirmation email.

Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service on via our Conatct Us form and we will be able to re-send your confirmation email to you for your reference.

Please note, we no longer accept exchanges, including rings.

Please feel free to Contact Us if you have any questions.

We want you to receive your Jewlorem purchase as soon as possible. In turn, we process orders as quickly as possible. For this reason, we cannot guarantee any changes to your order once it has been placed. If you need to change or cancel your order, please contact our customer service team, within 24 hours of your purchase, via email at contact@jewlorem.com or by and we will make every attempt to honor your request.

Please note: Personalized pieces are not eligible for cancelation once the order has been placed, or for return at any time. If you’ve changed your mind and would like to adjust a personalized piece in your order we ask that you reach out to us immediately after your purchase. In most cases, we will not be able to adjust the order, but we will do our best to assist you.

Unfortunately, we are unable to cancel or amend orders once they have been placed.

You have 14 days to notify us of any issues with your order.

You can return your order once you have received it, please find further details in our Returns information.

We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay, Apple Pay, Amazon Pay, Klarna and AliPay.

Please note AliPay is not available as a payment option for orders containing gift card.

Please note that if you select a different currency to shop on the GBP site, and select Paypal as your payment method, Paypal will charge you for the order in GBP, which you will see at Checkout and in your order confirmation.

If you’re paying with Klarna, payment will be taken from your credit or debit card as soon as the order has been placed. If you have ordered a personalised item, the payment will also be taken at the time of ordering.

For further information on Pay Later with Klarna, please click below. Klarna’s
[Pay in 3 instalments] [and] [Pay in 30 days] are unregulated credit
agreements.Borrowing more than you can afford or paying late may negatively
impact your financial status and ability to obtain credit. 18+, UK residents
only.

Jewlorem Members Club is our way of showing our appreciation for you, our community.

You can earn points for different activities like referring friends, liking Instagram posts, and placing orders. Points collected from placing an order will appear in your account 30 days after the order date (this is to allow a period for returns).

Please note the stack rewards points cannot currently be used with Shop Pay express checkout. We are working to find a solution for this. Stack points cannot be redeemed in conjunction with promo codes or on items that have been marked down.

If you have previously used Shop Pay to complete a purchase, you will be directed here from your shopping bag when you click ‘Checkout’. To exit Shop Pay and redeem your stack rewards points, please select the ‘Check out as guest’ link at the bottom of the Shop Pay checkout.

If you have any questions about your Invoice, pleaseContact Us quoting your order number. They will be more than happy to help answer any questions or resolve any problems.

At Jewlorem, we take online security very seriously. At no point do we store any financial information on our servers. Jewlorem employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data.

All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.

Please use our returns portal to return your item to us.

Our returns period is currently 60 working days and starts from the date you receive your order.

We aim to process all returns within 14 working days, however in some cases this may be extended to 30 working days during busy times of the year.

We aim to process all returned orders within 14 working days. However in some cases, this time frame may be extended to 30 working days during the busy time of year. All refunds will be credited to the original credit card.

We ship worldwide and prices is free shipping

Please visit our Shipping page for all international shipping costs and timeframes.

Please see our Shipping page for the most up to date information on delivery options for each region.

All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs, and duties put into place by that country. These charges are determined based on the type of product being shipped, its value, country of origin or manufacturing, and the classification of the item. Any applicable fees will not be included in the checkout total and are to be paid for by the customer at the time of delivery. If additional charges apply to your order, the mail carrier will contact you by either phone or email to pay these charges so that the shipment can continue to its destination. Adina Eden has no control over these charges and is not responsible for any additional fees. 

Always store your jewellery pieces individually, preferably in your Jewlorem soft-lined box or pouch so that they don’t rub together, scratch or tangle. Your gold vermeil and silver jewellery should be kept in a dark, cool and dry place.

All our Jewlorem sterling silver jewellery is rhodium plated which protects the silver from exposure and helps reduce long-term tarnishing.

You can find further advice on how to care, store and clean your jewellery on our Materials and Care page.

We offer two-year warranty on all our jewellery. Manufacturing defects like breakage or tarnishing are covered in this time and we're committed to replacing these quickly and at no cost.Contact usIf you have any questions about warranty and what is covered.

Please allow 7-14 working days for all engraved and monogrammed orders to be despatched (excluding weekends).

Orders that have both a personalised and non-personalised item cannot be split into two separate shipments.

Please note that any engraved pieces are non-returnable and non-refundable (unless faulty). To check on the status of an order, please Contact Usquoting your order number

To find out your ring size, please visit our Proudcts page which has instructions on how to measure an existing ring or your finger.

Still cant find your fit? Speak to a member of our customer care team, who are always on hand to help.